ACS RPL for ICT Support and Test Engineer NEC: ANZSCO 263299
An ICT Support and Test Engineer NEC (ANZSCO 263299) delivers advanced technical support and validates IT systems and solutions across a range of business environments. For skilled migration to Australia, a detailed and tailored ACS RPL is critical. Our expert team prepares RPLs for NEC support and test specialists—highlighting your broad technical skills, versatile toolset, and impactful results to ensure ACS assessment success.
What Does an ICT Support and Test Engineer NEC (ANZSCO 263299) Do?
The Not Elsewhere Classified (NEC) designation covers ICT support and test engineers whose roles combine multi-domain problem-solving and quality assurance responsibilities not captured by more specific job titles. These professionals often work at the junction of systems, applications, end-user devices, integration, troubleshooting, validation, and technical consulting.
Core Responsibilities:
- Providing advanced technical support for diverse hardware, software, network, and cloud systems
- Diagnosing and resolving complex incidents, escalations, and service disruptions
- Designing and executing integration, acceptance, regression, and performance testing for systems, applications, and APIs
- Implementing, maintaining, and optimizing IT infrastructures, including remote, hybrid, and cloud environments
- Managing device imaging, application deployment, configuration, and upgrades
- Collaborating with users, business units, developers, and vendors for issue resolution and enhancements
- Ensuring compliance with security and regulatory policies (e.g., HIPAA, PCI DSS, ISO 27001)
- Conducting root cause analysis, impact assessment, and proposing solutions
- Developing and maintaining detailed technical documentation, knowledge base articles, and support guides
- Training users and peers on technology, best practices, and troubleshooting procedures
Essential Technologies and Tools for ICT Support and Test Engineer NEC
A high-impact ACS RPL for ICT Support and Test Engineer NEC (ANZSCO 263299) should showcase proficiency with a broad suite of technologies, reflecting both support/operations depth and QA/test engineering skills.
Core Infrastructure and Platforms
- OS: Windows (Desktop & Server), macOS, Linux (Ubuntu, Red Hat, CentOS, Debian), Unix, Android, iOS
- Devices: PC/Laptop (Dell, HP, Lenovo, Apple), Thin Clients, Mobile Devices, Tablets, Peripherals (printers, scanners, MFDs)
- Virtualization: VMware vSphere/ESXi, Hyper-V, Citrix, VirtualBox, Proxmox
- Cloud Platforms: AWS (EC2, S3, Lambda), Azure (VM, Blob, AD), Google Cloud (Compute, Storage), Office 365, Google Workspace
Directory Services, Access and Security
- Identity: Active Directory, Azure AD, LDAP, Google Workspace Directory, SSO, Okta, MFA/2FA
- Security: Endpoint Security (Defender, CrowdStrike, Sophos, McAfee), BitLocker, Firewalls (Cisco, Fortinet, Sophos), VPN (AnyConnect, OpenVPN), DLP
- Compliance: ISO 27001, PCI DSS, HIPAA, GDPR
Networks and Connectivity
- Switching/Routing: Cisco, HP/Aruba, Juniper, Ubiquiti Unifi, Meraki SD-WAN, VLAN, WLAN, DHCP, DNS, TCP/IP
- Remote Work: VPNs, RDS, Citrix Virtual Apps, VDI, TeamViewer, AnyDesk, Bomgar
- Monitoring: SolarWinds, PRTG, Zabbix, Nagios, ManageEngine OpManager
Application, Desktop and Software Support
- Productivity: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Google Workspace, Zoom, Slack
- Enterprise & Business Apps: SAP, Salesforce, Oracle EBS, Dynamics 365, QuickBooks, Jira, Confluence
- Deployment: Intune, SCCM, JAMF, WSUS, KACE, PDQ Deploy, Ghost, Clonezilla
- Backup & Recovery: Veeam, Acronis, Commvault, NetBackup, Backblaze, Carbonite, CrashPlan
Test Engineering Tools
- Test Management: TestRail, Zephyr, HP ALM/Quality Center, Xray, TestLink
- Test Automation: Selenium, Cypress, Playwright, Appium, PyTest, Robot Framework, Postman, SoapUI, RestAssured
- Performance Testing: JMeter, LoadRunner, Gatling, k6, BlazeMeter
- API/Integration Testing: Postman, ReadyAPI, REST Assured, Karate, Swagger/OpenAPI
- Mocking/Virtualization: WireMock, MockServer, Mountebank
Scripting and Automation
- Scripting: PowerShell, Bash, Python, VBScript, Batch, AppleScript
- DevOps: Git, Jenkins, GitLab CI, Azure DevOps, Docker, Kubernetes (test/deployment support)
Ticketing, Knowledge Management and Collaboration
- ITSM/Ticketing: ServiceNow, Jira Service Management, BMC Remedy, Zendesk, Freshservice, Spiceworks
- Collaboration: Microsoft Teams, Slack, Zoom, Google Chat, Confluence, SharePoint, Notion, OneNote, Google Sites
- Documentation: Markdown, KB/FAQ Platforms, Loom, ScreenSteps
Others
- Asset Management: Lansweeper, Snow, GLPI, ManageEngine
- Monitoring/Alerting: Nagios, Zabbix, PRTG, New Relic, AppDynamics
- Remote Imaging/Support: RDP, VNC, Dameware, TeamViewer, AnyDesk
How We Write Your RPL for ICT Support and Test Engineer NEC (ANZSCO 263299)
Step 1: CV and Career Profiling
We start with your complete, up-to-date CV. Our expert team deep-dives into your technical experience, incidents handled, tools mastered, integrations managed, support escalations, and major test engineering contributions. We spotlight your broad tech stack and multi-disciplinary achievements that align with ACS Support/Test Engineer NEC standards.
Step 2: Mapping Your Experience to ACS Key Knowledge
Your RPL is mapped to both ACS Core ICT Knowledge and support/test-specific standards:
- End-user, system, app, and network support across the stack
- Testing of integrations, deployments, upgrades, patches, and releases
- QA automation, DevOps enablement, and performance or load testing
- Incident/problem management, documentation, and cross-team comms
- Security, compliance, and risk treatment in both support and test functions
Step 3: Technology and Methodology Showcase
We ensure your exposure to current and legacy IT environments, ticketing and asset platforms, automation, monitoring, QA, DevOps, and infrastructure is comprehensively documented. Whether imaging offices, optimizing cloud IT, or automating test coverage, we tie your tool stack to business outcomes.
Step 4: Drafting Detailed ACS Project Reports
The core of your RPL: two fully developed “career episode” project reports. For each:
- Set the business/technical context and challenge (e.g., “Unified support and test automation for a SaaS platform migration”)
- Detail the requirements analysis, planning, technology/tool selection, and knowledge transfer
- Describe technical solutions: hands-on deployments, integrations, migrations, performance tuning, regression/acceptance/system test design/execution
- Explain problem-solving, root cause analysis, and collaboration with IT, apps, dev, or vendor teams
- Quantify: “Reduced ticket backlog by 65%,” “Cut test execution time in half,” “Improved upgrade QA pass rate from 80% to 100%,” “Raised user satisfaction scores”
- Highlight compliance, documentation, user training, knowledge base development, and business enablement
Episodes are mapped directly to ACS (ANZSCO 263299) standards, with narrative focused on results and evidence.
Step 5: Professional Practice, Communication and Support
We describe your customer service, multi-channel support (onsite, remote, phone/email/chat), training workshops you’ve conducted, process improvements, documentation written, and support/test handover best practices.
Step 6: Originality, Integrity, and ACS Compliance
Each RPL is custom-written, rigorously checked for plagiarism, and abides by ACS codes of ethics, documentation, and evidence.
Step 7: Review, Feedback, and Unlimited Edits
You review your draft, offer feedback, request edits, and we refine your RPL until it perfectly represents your support, testing, and technical value—100% assessment ready.
Example ACS Project Scenarios for ICT Support and Test Engineer NEC
Project 1: Unified Endpoint Support and Upgrade Test Automation
- Led OS and Office 365 upgrade for 500+ endpoints, deploying via SCCM and Intune, with rollback and patch management.
- Automated regression test scripts (Selenium, PowerShell) for key business apps to validate after upgrade.
- Created remote support videos, updated asset/KB entries, and provided live user help via Teams and ServiceNow.
- Achieved 99% migration on time, cut disruption tickets by 70%.
Project 2: Hybrid Cloud Application Launch and Systems Validation
- Tested and supported rollout of new Salesforce and SAP integrations, troubleshooting data sync, SSO, and cloud API issues.
- Used Postman for API tests, Jira for defect logging, and TestRail for test management.
- Coordinated with development to implement automated smoke and regression suites using Cypress and Python.
- Provided frontline support for user issues across web and mobile platforms, documented solutions in SharePoint knowledge base.
- Result: Successful launch with 95% reduction in post-go-live defects, high user adoption, and positive post-implementation feedback.
Project 3: Multi-Site Network Upgrade, Testing, and Support
- Supported upgrades from legacy switches/routers to Cisco Meraki/Aruba across six branch offices.
- Conducted pre/post-deployment network tests: bandwidth, latency, packet loss, VLAN assignments using PRTG and Wireshark.
- Provided 24/7 cutover support, led team on-site training, and updated network topology and troubleshooting guides.
- Automated SNMP alerting for proactive incident management.
- Result: Uptime improved to 99.99%, average network issue resolution time halved, and user-reported connectivity problems dropped by 80%.
Project 4: Mobile Device Deployment and Application Validation
- Managed company-wide rollout of Android/iOS devices using Intune MDM and AirWatch.
- Developed and ran automated acceptance and regression tests on in-house business apps using Appium.
- Supported employees through device onboarding, secure access setup, and usage training.
- Implemented and documented security baseline (encryption, MFA, policy management) for compliance.
- Outcome: Rapid, secure mobile deploy across workforce, near-zero support escalations, and full audit compliance.
Project 5: Service Desk Optimization and Knowledge Automation
- Analyzed support ticket trends in ServiceNow, identifying high-frequency issues.
- Automated password reset processes and batch user provisioning via PowerShell scripts.
- Created multimedia KB articles (video and step-by-step guides) to reduce repeat issues.
- Piloted chatbot (Microsoft Power Virtual Agents) to answer common questions and triage basic requests.
- Result: Reduced support calls by 60%, freed up resources for more complex support, improved user satisfaction.
Best Practices for an Effective ACS RPL as ICT Support and Test Engineer NEC
Demonstrate Involvement Across the Lifecycle
Showcase work from system deployment and support, to incident resolution, upgrade testing, documentation, and ongoing optimization.
Emphasize Tech Breadth and Integration
Document support and testing across OS, hardware, cloud, networking, end-user and enterprise apps, automation, ticketing, and remote tools.
Quantify Your Impact
Give data: downtime reduced, tickets closed faster, coverage increased, compliance met, user feedback scores, performance gains, or reduced post-release incidents.
Highlight Automation and Proactivity
Show your role in scripting, process automation, test suite building, monitoring set-up, and proactive problem detection.
Focus on Communication and Collaboration
Mention multi-channel support, escalation workflows, user and team training, and documentation creation for both technical and non-technical audiences.
Key Technologies Table for ICT Support and Test Engineer NEC
| Area | Technologies & Tools |
| OS & Platform | Windows, macOS, Linux, VMware, Citrix, AWS, Azure, Google Cloud |
| Network & Security | Cisco, Juniper, Meraki, Ubiquiti, VPN, Firewall, CrowdStrike, Sophos, AD, Azure AD |
| Apps & SaaS | Office 365, Google Workspace, SAP, Salesforce, Dynamics 365, Intune, JAMF |
| Ticketing/ITSM | ServiceNow, Jira, Zendesk, Freshservice, Spiceworks |
| Automation | PowerShell, Bash, Python, Ansible, SCCM, KACE, WSUS |
| QA/Testing | Selenium, Cypress, Appium, JMeter, Postman, TestRail, Zephyr, Jira |
| Monitoring | PRTG, SolarWinds, Zabbix, Nagios, AppDynamics, SNMP |
| Deployment | Intune, SCCM, Ghost, Clonezilla, PDQ Deploy, JAMF |
| Documentation | Confluence, SharePoint, Notion, Markdown, ScreenSteps, Loom |
| Collaboration | Teams, Slack, Zoom, OneNote, Google Chat |
Why Choose Our ICT Support and Test Engineer NEC RPL Writing Service?
- Support/Test Engineering Experts: Our team has real-world experience in both support and QA environments, matched with ACS expertise.
- All Technology Domains Represented: 3,000+ platforms, tools, frameworks—legacy, current, and future-ready—documented accurately in your RPL.
- Bespoke, Plagiarism-Free RPLs: Every report is original, 100% unique to you, and rigorously checked for ACS compliance.
- Unlimited Revisions: Refine your RPL until it perfectly captures your skill and results.
- Confidential and Secure: All personal, company, or project data remains strictly confidential.
- On-Time Delivery: Guaranteed fast turnaround and readiness to meet any deadline.
- Success Guaranteed: Full refund if your RPL is not successful with ACS.
What ACS Looks for in a Top NEC RPL
- Breadth and depth: support and test experience across technologies, business areas, and delivery models.
- Results: impactful, quantifiable business and user outcomes.
- Evidence: real project stories, tools, and context—not just claims.
- Modern and legacy experience: cloud, mobile, remote, automation, and core infrastructure.
- Originality and professionalism throughout the report.
Steps to ACS Migration Success as ICT Support and Test Engineer NEC
- Send Your Full CV: List every tool, platform, support and test project you’ve delivered.
- Expert Review: Our writers analyze, strategize, and select the strongest case studies for your RPL.
- Bespoke Drafting: Receive tailored Key Knowledge and two detailed project episodes for ANZSCO 263299.
- Collaborative Refinement: Unlimited edits ensure the final RPL captures your true career impact.
- Submission Confidence: Launch your ACS application with an expertly crafted, results-driven RPL.
Let Australia’s Future Rely on Your Expertise
Your technical breadth, support impact, and quality results drive businesses forward—let’s help you advance your journey Down Under. Contact us today for a free migration assessment and secure your future as an ICT Support and Test Engineer NEC (ANZSCO 263299) in Australia!
